A lot of WhatsApp automation is set up through unofficial routes or a personal number, which is exactly how businesses get their number banned overnight, mid-conversation with customers. We set it up through WhatsApp's own official business service, properly verified, so the messaging keeps working. Behind it, it looks up answers, takes bookings, updates your customer records and brings in a person only when the conversation genuinely needs one.
A lot of 'WhatsApp automation' out there runs through an unofficial API or a personal number with a script bolted on, which is exactly how businesses get their WhatsApp number banned overnight, mid-conversation with customers. We build on the official WhatsApp Business API through Twilio, properly verified, so the messaging keeps working and the conversation history stays yours.
Customer messages "book" on WhatsApp → bot checks availability → confirms a slot and adds it to your calendar
New enquiry on WhatsApp → bot answers FAQs from your price list → captures details as a CRM lead
Order or job status update → bot messages the customer automatically, no one has to remember to send it
Customer asks something outside the bot's depth → handed to a real person with the whole thread visible
Payment or deposit due → bot sends the link, confirms once paid, updates the record
Job or slot broadcast to a group of workers or customers on WhatsApp → first to reply claims it
Marmadbir runs multi-tenant WhatsApp dispatch on the official Business API through Twilio — the same foundation we build every WhatsApp chatbot on. A new tenant can be onboarded and sending automated WhatsApp messages in under five minutes, with zero manual setup on our side.
< 5 min
to onboard a new tenant onto WhatsApp
How we count — what this number measures, and what we have not finished checking.
For anything beyond one person manually replying, you need the official WhatsApp Business API — a personal or Business App account gets flagged or banned once you start sending automated messages. We handle the verification and set it up properly through Twilio so it stays reliable.
Twilio is an official WhatsApp Business Solution Provider, so the number is properly registered and the messaging infrastructure holds up at scale — we are not routing your customers' messages through something that could get shut down without warning. It also gives us the building blocks to connect WhatsApp to your CRM, calendar or payment system.
£300 fixed price, including the Business API setup. Fixed price, agreed before we start. You own the code, and nothing is charged monthly unless you later ask for the support plan. Bookings, payments or CRM integration move it up the starter range (£300–£1,500), quoted as one number in writing before we start. Starter builds do not need an audit. The audit is for businesses deciding which bigger system to build first.
Yes — that is built in by default. Anything the bot is not confident about gets passed to you or your team with the full conversation attached, so the customer never has to repeat themselves.
We think they should, and design for it — a quick, honest introduction rather than pretending to be a person, which tends to backfire the moment someone asks a question it cannot answer.
Pick a slot below and we'll talk through your business — what's worth automating, what isn't, and what it would cost. Prefer email? Use the form.
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So we can come to the call with something useful rather than spending the first ten minutes working out who you are.
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